Available
AI Customer Support
A business-focused AI support agent that can handle customer conversations using your approved business knowledge and escalate to a human when required.
- Knowledge Base
- Human Handoff
AI agents built around your business context, workflows, and systems — designed to move from answering questions to taking useful action.
Start with customer support. Build toward an AI workforce across the business.
A useful business agent needs more than a conversation. It needs context, access to the right information, clear boundaries, and a way to participate in the workflow.
AI without business context gives generic answers instead of useful business responses.
Important information lives across documents, systems, conversations, and teams.
Even after AI produces an answer, people still have to perform the next step manually.
An AI that cannot understand how your business operates cannot reliably become part of the operation.
Merdigit AI is designed around the business context behind the conversation.
An AI agent is more than a chatbot. Each one has a defined business role and works within clear limits. What it can do depends on its role and on what it is connected to.
Uses business knowledge and context to understand what the customer, employee, or process needs.
Answers using the information available to its role.
Applies defined rules and context to choose an appropriate next step within its role.
Where supported and permitted, takes or triggers a defined next action, within its configured permissions, workflows, and integrations.
Merdigit AI is available today as a live platform. Customer Support is the agent you can use now.
A business-focused AI support agent that can handle customer conversations using your approved business knowledge and escalate to a human when required.
Different parts of a business have different responsibilities. Merdigit AI is designed to grow from focused agents into a connected AI workforce.
Handles customer support conversations using business knowledge and human handoff.
Designed to help teams understand leads, opportunities, follow-up, and sales activity.
Designed to work with customer and CRM context to help teams manage relationships and next actions.
The direction is AI that can understand ERP context and assist with operational decisions and actions.
The direction is AI that can monitor operational context and help teams identify and act on what needs attention.
Only the Customer Support Agent is available today. Agents marked In Development or Future are not yet available.
Merdigit AI can stand on its own. It can also work alongside an ERP and Automation. When they are connected, the three capabilities form a more connected business technology system.
The business foundation where core business data and processes live.
Moves work between systems and executes defined business processes.
Adds intelligence where understanding, decisions, recommendations, or actions benefit from AI.
Use what you need. Connect more when it makes sense.
A useful business agent needs the right context before it can produce the right response or action.
Every step happens inside the agent's defined role, permissions, and connected systems.
A customer, employee, or business event starts the interaction.
The agent interprets the request using the available business context.
The agent uses approved business knowledge and relevant information to produce a contextual response.
The agent provides the appropriate answer or next step.
Where configured, the agent initiates an allowed action or hands the conversation to a human.
The Customer Support agent handles routine conversations using your approved business knowledge, and hands over to your team when a person is needed. It supports your support team; it does not replace it.
Arrives on the support channel, such as WhatsApp.
Interprets what the customer needs.
Draws on your approved business knowledge.
Replies using that knowledge.
Passes the conversation to your team.
Start with one process, one responsibility, or one customer journey — then build from there.